Refund Policy

At Fascia Flo, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund policy below for information on returns, exchanges, and refunds.

Returns

We accept returns on all unused and unopened products within 30 days of the delivery date. To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of purchase, such as a receipt or order number, must be provided.

To initiate a return, please contact our customer support team at info@fasciaflo.com.au with your order number and reason for the return. Once approved, we will provide you with instructions on how to send your item back to us.

Please note:

  • Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned item, we will notify you via email. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Partial Refunds In some cases, partial refunds may be granted (e.g., if the product is not in its original condition, is damaged, or is missing parts for reasons not due to our error).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same one, please contact us at info@fasciaflo.com.au within 30 days of receiving your order. We will provide instructions on how to return the item and ship a replacement to you at no additional cost.

Non-Refundable Items

  • Opened or used products, unless they are defective

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or credit card company first, as processing times may vary. If you’ve checked and still have not received your refund, please contact us at info@fasciaflo.com.au, and we will be happy to assist you.

Cancellations

You may cancel your order within 24 hours of placing it by contacting us at info@fasciaflo.com.au. If your order has already shipped, it cannot be canceled, but you can return the item for a refund once it is delivered.