Shipping Policy
At Fascia Flo, we are committed to delivering your order quickly and securely. Please review our shipping policy below for details on shipping times, costs, and procedures.
Processing Time
All orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email once your order has been shipped.
Domestic Shipping (Australia)
We offer standard and express shipping options for orders within Australia:
- Standard Shipping: Estimated delivery within 3-7 business days.
- Express Shipping: Estimated delivery within 1-3 business days.
Shipping Costs:
- Standard Shipping: $9.95
- Express Shipping: $14.95 Free standard shipping on all orders over $100
International Shipping
Fascia Flo ships worldwide. International shipping rates and delivery times vary depending on the destination:
- Standard International Shipping: Estimated delivery within 7-21 business days.
- Express International Shipping: Estimated delivery within 3-10 business days.
International Shipping Costs:
- Standard International Shipping: $9.95
- Express International Shipping: $19.95
Please note that international orders may be subject to customs fees, import taxes, or other charges determined by your country’s customs authority. These fees are the responsibility of the customer and are not included in the shipping costs at checkout.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email, allowing you to track the status of your delivery.
Shipping Delays
While we strive to meet the estimated delivery times, unforeseen circumstances such as weather, customs delays, or courier issues may cause delays. Fascia Flo is not responsible for delays beyond our control, but we will do our best to resolve any issues promptly.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us immediately at info@fasciaflo.com.au. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Order Changes or Cancellations
If you need to modify or cancel your order, please contact us at info@fasciaflo.com.au within 24 hours of placing your order. Once your order has been shipped, we are unable to make changes or cancellations.